Job responsibilities
- Collect, organize, and maintain customer-related operational information and documentation in accordance with established procedures and Operations Center system requirements;
- Perform timely data entry, updating, and basic verification of operational records in relevant systems and databases;
- Maintain records related to network faults, service interruptions, restoration activities, cutovers, and Hotline services;
- Assist in consolidating and organizing historical, current, and newly generated operational data to support system implementation and ongoing data management;
- Conduct routine data checks and coordinate with relevant teams to clarify or update missing, inconsistent, or duplicate information;
- Maintain proper electronic and/or physical filing of operational documents and prepare basic data summaries, lists, and reports as required;
- Provide documentation and administrative support to the Operations Center and perform other reasonable and relevant duties related to documentation and data administration as assigned by the supervisor.
Qualifications
- Bachelor’s degree or above, preferably in Documentation Management, Records Management, Information Management, Administrative Management, or a related field;
- Proficient in Microsoft Office, including Excel, Word, with good data-entry and documentation skills;
- Good skills in data organization, information entry, and documentation management;
- Good communication and interpersonal skills, responsible, proactive, and be able to coordinate effectively with teams;
- Proficient in CAD, Corel Draw, and Google Earth
- Detail-oriented, responsible and execution-focused, with ability to handle repetitive and detail intensive data management tasks;
- Fresh graduates with strong computer and organizational skills are welcome to apply.
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